Natalie David-Szemes

Vice President of Quality & Culture

Natalie will oversee Quality and Culture for our team at 270 Park, leveraging her extensive experience in luxury hotels to elevate our standards and foster a culture of excellence. With a proven track record in quality management and team development, Natalie is dedicated to ensuring that every aspect of our operations reflects the highest level of service and professionalism.

For the past seven years, Natalie served as the Director of Quality, Learning, and Development at The Langham, New York. In this role, she was responsible for monitoring guest surveys and implementing strategies to improve the quality of service. Her innovative approach included conducting focus groups, surveys, and performance monitoring, all aimed at enhancing guest experiences and maintaining the hotel's reputation for excellence.

Natalie's expertise in facilitating onboarding and training initiatives was pivotal in developing comprehensive programs that equipped team members with the skills and knowledge necessary to excel in their roles. Her commitment to continuous learning and development ensured that the team was always prepared to meet the evolving needs of guests and deliver exceptional service.

With a deep commitment to excellence and a passion for fostering a positive team culture, Natalie is a valuable addition to our team at 270 Park. Her leadership and vision will be instrumental in creating a welcoming environment for both clients and team members, ensuring that every interaction is characterized by professionalism, warmth, and attention to detail.